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1. What is Bank@net?
A: It is an online banking system that is accessible
through the Internet. Bank@net enables you to access
all of your Citibank (Banamex USA) accounts.
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2. How can I get my password?
A: To access your credit card accounts all you need is
your credit card account number and your Telephone
Access Code (TAC).To access Bank@net, please
complete the on-line Enrollment Form and send it
by email to Citibank (Banamex USA).
You will receive your password by telephone or mail.
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3. Is there a charge for using Bank@net?
A: There is no charge for this service.
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4. What type of information can I obtain?
A: You can obtain information on all of your accounts as
well as make transfers between your accounts.
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5. When are my transactions posted to my account?
A: Payments to credit card are posted within 48 hours.
Transfers between deposit accounts are posted at the
close of each business day.
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6. Can I use Bank@net to pay a credit card issued by another Institution or
transfer funds to Citibank (Banamex USA) accounts that are not mine?
A: No.
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7. Can I use Bank@net for my business accounts?
A: Yes.
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8. When is Bank@net available?
A: Bank@net is available 24 hours a day, 7 days a week.
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9. How secure is my Citibank (Banamex USA) account
information and transactions on the Internet?
A: Citibank (Banamex USA) provides a "Distributed Security"
system. "Distributed Security" means that, rather than relying
on one security measure, Citibank (Banamex USA) utilizes
many lines of defense - including encryption, automatic
sign-off and firewalls.
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10. What is a browser and what does it do?
A: A browser is what enables you to visit Internet Web sites
and Web pages on your computer screen. For example,
when you type www.citibanamex.com, your browser understands
what this means and knows how to instruct your computer to
find that Internet site. Once you get to a site, your browser
knows how to convert the programming instruction set over
the Internet to a meaningful Web page.
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11. If I forget my password what should I do?
A: You need to contact Citibank (Banamex USA) Customer Service.
12. Service Guide
Bank@net Individuals
Free access to electronic banking services via Internet for our customers.
| •Access the Service |
Click here to Enroll and receive your password within two business days.
If you have already enrolled and have forgotten your password, please call
our Bilingual Customer Service Center. |
| •Transfer Funds to Banamex... |
Click on Pesos button in Account Access and complete the electronic form.
Up to $10,000 Dollars
The exchange rate quoted is valid only for transfer orders received at or
before 2:00 p.m. Pacific Time, on the business day of the quote. Any
transfer order received after 2:00 p.m. Pacific Time will be processed using
the applicable exchange rate for the business day following receipt.
Both U.S. and Mexico accounts must be registered to the same account
holder.
Transfer is subject to the exchange rate on the post date of the transaction.
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13. California Commerce Miles
An exclusive program in which purchases with your International Citibank
(Banamex USA) credit card are converted into airline miles.
Available only for International Platinum, International Gold and International
Corporate, Credit Card accounts.
Redeem your miles for free or discounted airline tickets on any airline.
| • Access Miles Information... |
Click on the Miles SM Icon in Account Access and provide your
credit card number and zip code in order to obtain your account
information.
Information reflected up to the published date.
To request an airline ticket or an airfare discount please call, from
Mexico, 01-800-111-7777 or, from the United States, 1-877-789-9317.
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14. Bank@net Corporations
A: An online e-banking corporate service that provides access to the US payment
system via the Internet.
| • Services |
Make balance and account history inquiries, transfer funds between your
linked Citibank (Banamex USA) accounts, submit Wire Transfers within
the US and abroad, originate ACH Transactions, obtain and download
account statements, and much more.
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| • Enroll in the service... |
Basic service will be provided by default. If you would like Wire Transfer
Service access, please submit the Acknowledgment Receipt signed by
the Company Administrator.
Only one Administrator can be set up. Administrator will have full
capabilities to assign end users to input data and/or to provide
authorizations.
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| • System requirements... |
Internet Explorer (v.5.0, incl. Java Virtual Mach) for Windows, or Netscape Navigator (v 4.5 - 4.7x)
To obtain or download a browser:
http://www.microsoft.com/ie
http://home.netscape.com/download
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| • Add a new account... |
The Company Administrator must send a letter to Depository Services
requesting the addition of the new account.
The new account must be registered to the same company name and
under the same existing conditions.
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| • Book transfers to third parties |
Click on Wire Transfers and complete the template, including the third
party's Citibank (Banamex USA) account information. This service is free
of charge.
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15. What is a fraudulent e-mail?
A: A fraudulent (a.k.a. spoofing, imposter, or phishing e-mail) is one that has been
forged so it looks like a legitimate e-mail from a particular organization (such as
Citibank (Banamex USA)). Its goal? Usually to trick you into providing sensitive
personal information that can be used for identity theft.
It's often hard to detect a fraudulent e-mail. That's because the e-mail address of
the sender often seems genuine (such as support@ccbusa.com), as do the design
and graphics. But there are telltale signs to be aware of. For example, fraudulent emails
often try to extract personal information from you in one of two ways:
- .. By luring you into providing it on the spot (e.g., by replying to the e-mail)
OR
- .. By including links to a site that tries to get you to disclose personal data.
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16. Has this happened at Citibank (Banamex USA)?
A: At this point, we are not aware of any fraudulent e-mails claiming to be from
Citibank (Banamex USA). If you receive suspicious e-mails purporting to be from
Citibank (Banamex USA), please notify Customer Service right away.
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17. How do I report a spoof e-mail?
A: Please call customer service at 1-800-222-1234 from the United States or 01-
800-111-1234 from Mexico if you suspect that an e-mail claiming to be from
Citibank (Banamex USA) is a fraud. We'll ask you to provide basic information
about the e-mail and to give us your contact data, so we can reach you if we need
details.
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18. How can I be sure that I'm dealing with Citibank (Banamex USA) and not
an imposter?
A: You can tell that you're dealing with Citibank (Banamex USA) because:
- Citibank (Banamex USA) will never send you an e-mail asking for your
passwords, credit card numbers, or other sensitive information.
- If we request information from you, we'll always direct you back to the
Citibank (Banamex USA) site using links. These are for your convenience -
you can also reach our site using your bookmarks or our published URL.
- If you're required to enter personal information to perform a transaction, it's
always done on a site secured with SSL technology - you can tell because
there'll be a padlock icon at the bottom of your screen. Most important, if you
click on the padlock, a security certificate will pop up. In it, there's a section
that says "Issued to:" If it's really a Citibank (Banamex USA) site, then the
URL will end in "citibanamex.com."
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19. How can I tell if an e-mail is a fraud?
A: To tell if an e-mail is really from Citibank (Banamex USA), you need to view the
site that the URL is taking you to. Here's how to do so with HTML- and text-based
e-mails:
HTML-based e-mail. In HTML e-mails (with graphics), to view the destination URL
position your cursor over the link or button; the URL should appear in your e-mail
program's status bar at the bottom of the window.
However, spoof URLs are intentionally long, so only the first part is usually visible in
the status bar. It might look genuine, but it's not a guarantee of where you'll end up.
Therefore, you need to view the entire URL and go there to make sure it's really a
Citibank (Banamex USA) site. To do this:
- Position your mouse over the link and right click.
- Select Copy.
- Paste the URL into Notepad (or any text editor).
- When you arrive at the site, double click on the padlock icon and make sure that it's "Issued to" a URL that ends in citibanamex.com.
Text-based e-mails. Text-based e-mails also tend to contain very long URLs that
you click on to get to a site. However, the URL may not represent the true
destination. Here's how to verify that you're really at a Citibank (Banamex USA)
site:
- Paste the URL into your browser.
- When you arrive at the site, double click on the padlock icon and make sure that it's "Issued to" a URL that ends in citibanamex.com.
If you've received e-mail asking you to sign on or to provide personal information that you suspect was not sent by Citibank (Banamex USA), please contact our Customer Service Department.
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20. How can I protect myself?
A: We want your online experience to be enjoyable and worry-free. That's why
Citibank (Banamex USA) uses 128-bit secure sockets layer (SSL) encryption and
other security procedures. We also want to make you aware of several simple
security tips you can follow while shopping and banking online at home:
- Change Your Password Periodically. Make sure to change your password
periodically to protect your information - this can be done through the change
password routine. If you ever suspect, even slightly, that someone may have
your password - change it immediately.
- Act quickly if you suspect fraud. If you believe someone is trying to
commit fraud by pretending to be Citibank (Banamex USA), please contact
us immediately at 1-800-222-1234 from the United States or 01-800-111-
1234 from Mexico.
- Use strong passwords or personal identification numbers for your
Internet accounts. Choose passwords that are difficult for others to guess,
and use a different password for each of your online accounts. Use both
letters and numbers and a combination of lower case and capital letters if the
passwords or PINS are case sensitive.
- Leave suspicious sites. If you suspect that a website is not what it purports
to be, leave the site immediately. Do not follow any of the instructions it
presents.
- Be alert for scam e-mails. These may appear to come from a trusted
business or friend, but actually are designed to trick you into downloading a
virus or jumping to a fraudulent website and disclosing sensitive information.
- Don't reply to any e-mail that requests your personal information. Be
very suspicious of any e-mail from a business or person that asks for your
password, Social Security number, or other highly sensitive information--or
one that sends you personal information and asks you to update or confirm
it.
- Open e-mails only when you know the sender. Be especially careful
about opening an e-mail with an attachment. Even a friend may accidentally send an e-mail with a virus.
- Be careful before clicking on a link contained in an e-mail or other
message. The link may not be trustworthy.
- Do not send sensitive personal or financial information unless it is
encrypted on a secure website. Regular e-mails are not encrypted and are
more like sending a post card. Look for the padlock symbol on the bottom
bar of the browser to ensure that the site is running in secure mode
BEFORE you enter sensitive information.
- Do business only with companies you know and trust.
- Be aware! Phony "look alike" websites are designed to trick consumers and
collect their personal information. Make sure that websites on which you
transact business post privacy and security statements, and review them
carefully.
- Make sure your home computer has the most current anti-virus
software. Anti-virus software needs frequent updates to guard against new
viruses. Make sure you download the anti-virus updates as soon as you are
notified that a download is available.
- Install a personal firewall to help prevent unauthorized access to your
home computer. This is especially important if you connect to the Internet
via a cable modem or a digital subscriber line (DSL) modem.
- Monitor your transactions. Review your order confirmations, credit card,
and bank statements as soon as you receive them to make sure you're
being charged only for transactions you made. Immediately report any
irregularities in your Citibank (Banamex USA) accounts by calling 1-800-222-
1234 from the United States or 01-800-111-1234 from Mexico.
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21. Any tips on creating a password?
A: Your password is the key to your Citibank (Banamex USA) online account. Our
goal is to provide you with the strongest security available. There are a few things
that you should do to protect your password and your accounts.
Choose a Good Password:
Use the following tips to make it difficult for others to guess your password and to
help keep your account secure.
| Tips |
Examples |
| Do use at least 6 characters and a combination of letters and
numbers. |
Good Passwords
fireman28a
5occerfan1963
mar23mbbd
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| Do not use single words that can be found in any dictionary. |
Bad password
kangaroo
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| Do not use your name, your spouse's name, your pet's name, birthday, favorite food, or any personal information that others can easily obtain. |
Bad passwords
viperfan
fido (pet's name)
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| Do not use a password that contains part of your User ID or email address. |
Bad Password
jimmy (while your ID is
jimmyinjersey)
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Password and Account Protection:
Please note that Citibank (Banamex USA) employees will never ask you for your
online password.
There are several steps that you can take to protect your password:
- Do not use words as passwords.
- Do not base your password on any personal information that is publicly
available.
- Make sure your password contains a healthy mix of letters and numbers.
- Pick something you'll be able to remember well enough that you won't need
to write it down, but that is not easy for someone else to guess. Since this
will be the one password you need to get access to your accounts, it's worth
taking the time to think of a good strong password to give you extra security.
- Do not post your password in a public location. It is best to choose a
password you won't need to write down. If you do need to write it down,
make sure it's kept in a very safe location, not available to anyone but you.
- Make sure to change your password periodically to protect your information -
this can be done through the change password routine. If you ever suspect,
even slightly, that someone may have your password - change it
immediately.
- Don't share your password. No one representing Citibank (Banamex USA)
will ask for your password in any way other than through the secure Web
form on our Web site, and you should never give it to anyone who asks for it
in e-mail or phone or other form, even if they identify themselves as coming from Citibank (Banamex USA).
- Always log out when you're done. If you are using the site from a public
terminal, make sure to close the browser you were using when you're done
to end your session.
- If a security update comes out for your browser, it's highly advisable to install it.
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